18+ Only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please verify applicable regulations before participating.

Help Centre

pak998 FAQ — Your Questions Answered

Everything you need to know about registering, depositing in PKR, placing bets on cricket and PSL, using the live casino, claiming bonuses and keeping your account safe — all in one place. Browse by category or search the list below.


How pak998 Support Works

24/7 Live Chat

Get real-time answers from the pak998 support team any time of day or night — in English, with Urdu assistance available on request.

Email Support

For detailed or account-specific queries, reach the team at [email protected]. Include your username for a faster response.

Full FAQ Library

Browse 25 detailed questions across 5 categories below — covering registration, payments in PKR, games, bonuses and responsible gambling.

Responsible Gambling Help

Need to set limits or request self-exclusion? Our tools are always available in your account settings — and our team can help urgently if needed.


Account & Registration

Visit pak998.cam and click the registration button. Fill in your name, email address, mobile number and choose a secure password. You will need to confirm your email or mobile number before your account becomes active. Make sure all details you provide are accurate — they will be checked during KYC verification later.

pak998 is an English-language platform designed with Pakistani users in mind. Players from cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar may register and use the platform. However, you are solely responsible for ensuring that your participation in online gambling is lawful in your jurisdiction. pak998 does not claim authorisation from any Pakistani government authority.

You must be at least 18 years of age — or the higher minimum required by the operator's licence jurisdiction — to register and use pak998. Age is verified as part of the mandatory KYC process. Any account found to belong to someone under the minimum age is permanently closed and any balance is forfeited. Underage gambling is strictly prohibited.

KYC (Know Your Customer) verification requires you to submit a valid CNIC or passport along with a selfie or liveness photograph through the secure HTTPS verification portal. In some cases, proof of address may also be requested. Withdrawals will not be processed until your KYC is fully approved. Never send documents via unsecured chat — use only the official verification portal.

No. Each person is permitted one registered account only. Creating multiple accounts — whether under the same name or different identities — is a breach of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact support immediately to resolve the situation.

Use the password reset option on the login page. Enter your registered email address and you will receive a reset link. Follow the link to set a new secure password. If you no longer have access to your registered email address, contact the pak998 support team via Live Chat or at [email protected] for account recovery assistance.

Deposits & Withdrawals

pak998 displays account balances in Pakistani Rupees (PKR). This makes it straightforward for Pakistani users to track their deposits, withdrawals and betting activity without needing to mentally convert between currencies. Specific payment method availability and any applicable conversion handling are shown in the cashier section of your account.

The payment methods available for deposits are listed in the cashier section of your pak998 account and may change over time. For contextual reference, Pakistani users are generally familiar with mobile wallets and bank transfer options. Payment provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are mentioned for familiarity only — pak998 does not imply that any payment provider endorses or supports gambling transactions.

Yes, minimum deposit amounts apply and vary by payment method. The exact figures are displayed in the cashier section of your account. If you are unsure about the minimum for a particular payment option, check the cashier interface before initiating a transaction or contact the support team for clarification.

Withdrawal processing times vary depending on the payment method selected and your account verification status. All withdrawals require a fully completed KYC verification before they can be processed. Where a bonus is attached to your account, applicable wagering requirements must be met before bonus-related funds become withdrawable. Processing times are not guaranteed and may be extended where additional compliance checks are required.

Generally, withdrawals must be made to a payment method registered in your own name. In most cases, funds are returned to the same method used for the deposit as part of anti-money laundering controls. Withdrawals to third-party accounts are not permitted. If your deposit method does not support withdrawals, contact the support team for guidance on available alternatives.

Games & How to Play

pak998 offers sports betting markets across a wide range of disciplines. Cricket is prominently featured, including domestic T20 tournaments such as the PSL, international ICC events like the Cricket World Cup and bilateral series involving the Pakistan national team. Football, tennis, basketball, kabaddi and UFC are also available depending on the active sporting calendar at any given time.

Yes, pak998 offers live in-play betting on major cricket fixtures, including PSL T20 games, ICC tournaments and international series. In-play markets update in real time and cover outcomes such as next wicket, over totals, current run rate and match winner. Note that in-play odds can change rapidly — bets placed during live markets are subject to acceptance based on the odds at the time the bet is confirmed.

pak998 features live dealer casino games including Roulette, Blackjack, Baccarat and game show formats with real-time streaming. The platform also includes instant games and slots. Live dealer tables are operated by studio-based croupiers and offer an immersive experience on both desktop and mobile. Game availability may vary and new titles are added to the platform regularly.

Yes. pak998 is built with mobile-first performance in mind. The platform is fully optimised for use on smartphones and tablets running both Android and iOS. You can access the full site — including sports betting markets, live casino tables, account management and the cashier — through your mobile browser without needing to download a separate application.

Bonuses & Promotions

pak998 may offer a variety of promotional incentives including welcome bonuses, deposit match offers, free bets, reload promotions and cashback programmes. The specific offers available at any time are displayed in the promotions section of the platform. All bonuses are subject to their own individual terms, including wagering requirements and expiry dates, which should always be read before opting in.

A wagering requirement is a multiplier that specifies how many times a bonus amount — or sometimes the bonus plus deposit — must be wagered before the funds become withdrawable. For example, a bonus with a 30x wagering requirement means you must place total bets equal to 30 times the bonus value. Different games may contribute at different rates towards meeting the requirement. Always check the specific promotion terms for full details.

Yes. All bonuses and associated free bets on pak998 carry an expiry date or time limit within which wagering requirements must be completed. If the requirements are not met before expiry, the bonus and any associated winnings are forfeited. The specific expiry period for each promotion is stated in the individual promotion terms. Expired bonuses cannot be reinstated.

Not always. Specific bonuses may restrict which games or bet types are eligible, and some games may contribute at a reduced rate — or not at all — towards meeting wagering requirements. For example, certain live casino tables or low-margin sports bets may have a lower contribution rate. The eligible games and contribution percentages for each offer are specified in the promotion's terms and conditions.

Security & Responsible Gambling

pak998 uses TLS encryption for all data transmitted between your device and the platform. Personal data stored in pak998 systems is encrypted at rest. Access to user data is restricted to authorised personnel only. KYC documents are handled through a secure, access-controlled verification portal. Full details of data collection, processing and your rights are set out in the pak998 Privacy Policy.

pak998 operates security measures to protect account balances and transactions, including encrypted communications and fraud monitoring. Players are responsible for maintaining the security of their own login credentials. Never share your username, password or OTP with anyone. If you suspect unauthorised access to your account, contact support immediately and request a password reset and account security review.

pak998 provides a full suite of player protection tools accessible from account settings: deposit limits (daily, weekly or monthly), loss limits, session time limits, reality check reminders, cooling-off periods and self-exclusion. These tools are free to use and take effect immediately when you set them. Reductions to limits are applied instantly; increases are subject to a cooling-off period to prevent impulsive decisions. Visit our Responsible Gambling page for full details.

Navigate to the Responsible Gambling section in your account settings and select the self-exclusion option. Choose the duration that suits your needs. Once confirmed, your account is closed immediately and cannot be reopened during the exclusion period. If you cannot access your account, contact support at [email protected] and request an immediate account suspension. Support is available 24 hours a day.

Yes. pak998 offers 24/7 customer support in English, with Urdu assistance available on request. The primary support channel is Live Chat, accessible from within the platform. You can also reach the team by email at [email protected] (plain text — not a clickable link). When contacting support, include your registered username and a clear description of your query to help the team respond as quickly as possible.

pak998 does not hold a licence issued by any Pakistani government authority, the PTA, the State Bank of Pakistan or any provincial regulator. Users in Pakistan are solely responsible for determining whether their participation in online gambling is lawful in their jurisdiction. Nothing on this platform constitutes legal advice. If you are uncertain about your legal position, seek independent legal guidance before using the platform.

Still have a question? Our team is available 24/7 via Live Chat or at [email protected] (plain text — not a clickable link). We respond to all emails in English, with Urdu support available through Live Chat.


Ready to Explore pak998?

You have the answers — now discover Pakistan's most cricket-focused betting platform, with PKR support, live sports markets and a full live casino all in one place. Play smart, play responsibly.

Return to Homepage Responsible Gambling

18+ only — or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. Local laws may restrict participation. Play responsibly.